![]() On the Billing page, you can utilize their simple internal billing system to generate invoices. On the Webroot page, you can manage the integrated Webroot anti-virus with pricing at $1.20 per protected endpoint per month. On the Mail Security page, you can manage the integrated AVIRA anti-spam and anti-virus protection by MX record redirection with pricing at $0.50 per mailbox per month. On the Online Backup page, you can manage the proprietary cloud backup service that you’ve deployed on agents with storage pricing at $0.20 per GB per month. On the Knowledge Base page, you can generate FAQ content for customers and techs to browse and search through. You can open the customer accounts to view their contacts, contracts, devices, tickets, passwords, attachments and invoices. ![]() On the Customers page, you can view all the customers and their contact information. You can also access each device’s remote admin tools or start a remote desktop session via the integrated Splashtop component. On the Devices page, you can see a list of all the devices and a quick overview of their statuses, which can again be sorted or filtered. ![]() On the Alerts page, you can see and manage all the active alerts that can also be filtered or sorted. On the Tickets page, you can see and manage all the tickets that can be easily filtered or sorted. The Atera Dashboard also gives you stats on end-user surveys, server status, and various stats on ticket activity. The main menu is on the left of the GUI and a small button menu is on the top-right, which includes a convenient add button to create a new ticket, contact, customer, or setup a new monitoring instance. There’s a getting started page, which lists shortcuts to the main settings you should configure during the initial setup. Unlike most other RMM solutions, pricing is based on the number of technicians, rather than endpoints.Īfter logging into the web GUI, you see the Dashboard, giving you a quick idea of ticket statuses, warnings, and crucial alerts. They offer a 30-day free trial and then pricing starts at $89 per month per technician for their Pro subscription. Ticketing & remote access aren't fully integratedĪtera provides a cloud-based service with a web-based GUI that’s also mobile-friendly. Lacks Knowledge Base & Satisfaction Surveys Solid web GUI & Integrated web protection Professional Edition starts at $645 per year for a single technician to manage up to 50 computers.Īdvanced RMM functionality and flexibility Its feature-set seemed to be somewhat between the simpler Atera and the more advanced offerings from ConnectWise and Kaseya. The SolarWinds MSP Remote Monitoring & Management seemed like a solid all-in-one RMM tool, except that the ticketing functions require another product and GUI.However, its free editions can be attractive to smaller IT departments. ![]()
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