![]() For more info, see Update Surface Headphones. Make sure your Surface Headphones are up to date with the latest firmware. If the problem continues, try the following: You should hear a message about much battery you have and which devices you’re connected to. If you hear "Goodbye", wait 10 seconds, and then press and release the power button to turn your headphones back on. If it still happens, it might be a different problem. If the problem still occurs, start at the beginning of this article. For more info, see Reset Surface Headphones.Īfter you reset the firmware, press and release the power button to turn on your headphones. If you don’t hear "Goodbye" and music continues to play, reset the firmware on your headphones. You should hear “Goodbye” on your headphones Press and release the power button to turn off your headphones. If you still don’t hear a beep, try the following: If you don’t hear a beep, make sure you tap the middle of the touch area on either ear-not the edge. Continue by trying the steps listed for the other problems described in this section. If you hear a beep, but music doesn’t pause, you might be using an app that doesn’t support automatically pausing music when you take off your headphones. Put your headphones back on and tap the touch area on the either ear. ![]() If the light is on, then your headphones detected that you removed them from your head. Take off your headphones and look at the LED light next to the mute button. Put your headphones on your head and play some music. When I take off my headphones while music is playing, music doesn’t pause automatically. I don’t hear a beep when I tap the touch area on either ear. Nothing happens when I turn the dial on the left to adjust noise cancellation. When my Surface Headphones are connected using Bluetooth, I can hear music. I can hear music, but noise cancellation and touch controls don't work If it doesn’t, continue and try the following steps. (For info about how to do this, see Manage Surface Headphones settings.) Check to see if this fixes the problem you’re having. After that, allow voice prompts and turn on touch control. ![]() To use Cortana, first update your Surface Headphones. If you're having problems with touch controls or noise cancellation, try the following depending on the specific problem you're having. Problems with touch controls and noise cancellation In the Surface app, tap Account > Surface Headphones > Equalizer. In the Surface app, select Surface Headphones > Equalizer. Select the Start button, then select Surface in the app list. Under Surface Headphones, make sure Connected voice, music appears, and not just “Connected voice”. Select the Start button, and then select Settings > Devices > Bluetooth & other devices. Make sure your Surface Headphones can be used for both calls and music. If you’re making calls, make sure Surface Headphones Hands-Free is selected. ![]() If you’re listening to music, make sure Surface Headphones Stereo is selected. Select the Audio icon on the right side of the taskbar. Also, check to see if audio is playing on another paired device. On your phone or Windows 10 PC, make sure your Surface Headphones are set as the audio output device and check your equalizer settings. Head over to Device Service and Repair so we can help. If the steps above don't work, it might be a problem with your headphones. In an app, look for a menu that has Settings or something similar. This matches the setting in the procedure above where the default audio input device was set to Headset (Surface Headphones Hands-Free).Ĭheck the settings for an individual app and see if the microphone can be set there. Make sure the Input for that app is set to Default. In the list of apps, find the app that you’re using. Under Advanced sound options, select App volume and device preferences. Next, check the app's audio setting in Windows to see if the Surface Headphones Hands-Free audio profile is set. Under Choose your input device, select Headset (Surface Headphones Hands-Free). Select the Start button, and then select Settings > System > Sounds. Press the mute button on your headphones to make sure they're not muted.Ĭheck to see that the Surface Headphones Hands-Free audio profile is set as the default audio profile on your Windows 10 PC.
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